How much does delivery cost?
Getting your hands on your new device shouldn’t cost the earth and that includes delivery, which is why all of our delivery is FREE!
Due to our delivery service being free, we will not reimburse any additional shipping charges incurred by the customer.
How long does delivery take?
All orders placed before 4.30pm will be shipped on the same day using Royal Mail Tracked 24 for next working day delivery. Any orders placed after 4.30pm will be shipped using the same service the following working day.In certain circumstances a delay may be caused. Any customer that experiences delays will not be entitled to any financial compensation or reimbursement.
Where do you deliver?
Frift only ship to mainland UK residents. We do not accept or dispatch orders outside the mainland UK (including the Republic of Ireland).
A valid postcode must be entered when completing the delivery address.
How do I track my order?
Your dispatch email will feature a Royal Mail tracking code which can be used here. We encourage you to check the Royal Mail Track and Manage system before calling Frift to understand the status of your parcel.
What if I am not at home for the delivery?
We use a delivery service that requires your signature to ensure safe delivery of your new device. We don’t recommend leaving your parcel with a neighbour or in a ‘safe’ place at the risk of loss or damage. If you’re not in when a delivery is attempted our carrier will leave a card advising how to rearrange delivery or how you can pick up your parcel. Please be aware if you opt for your parcel to be left in a ‘safe’ place or with a neighbour, we can not accept liability for lost, stolen or damaged goods.
Can I have my order redirected to a different address?
Once your parcel has been dispatched, we do not have the ability to change the delivery address or recipient.
How is my device packaged?
Delivering your new device as safely as possible is a priority here at Frift, which is why we package your device in secure, high-quality cardboard with supporting foam. Our packaging has been tested to endure even the most turbulent shipping methods and all devices were safe and sound upon arrival.
If your device is delivered with visible damage to the packaging that has affected your device, please let us know by calling 01606 558866 or email support@094eb78126a517b206a88c73cfa9ec6f-18675.sites.k-hosting.co.uk with supporting images of both the packaging and device.
Is your packaging recyclable?
Our packaging is 100% recyclable, from the cardboard to the foam. We are proud to partner with One Tree Planted to deliver a sustainable solution that helps the environment as well as protect your new device.
