Help Center

✓ Your shiny new, fully tested device

✓ 12 month repair or replace warranty info

✓ Lightning to USB cable

✓ Sim pin

✓ 1 tree planted

Non of our devices come with a SIM card or contract. Every device is unlocked to allow you to chose the best plan for you with whichever network you choose!

We believe every device should be available to meet anyones budgets, which is why our grading process is simple with no gimmicks, no small print, no bull…
Our devices are available in four grades; good, excellent, pristine and pristine plus. Descriptions for each grade can be found here.

All of our devices are guaranteed a minimum battery capacity of 85% to ensure you receive a device that can function for many years to come with full capabilities.

However, our Mobile Reborn exclusive grade; Pristine Plus, delivers 100% battery capacity for only £20 more.

All of our devices come with a 12 month repair or replace warranty.

What the warranty DOES cover

✓ Faults and errors due to parts / materials used
✓ Technical defects that stop everyday use of the device

What the warranty DOES NOT cover

✗ Water Damage
✗ Accidental Damage
✗ Smashed Screen or Case
✗ Any Third Party Damage / Refurb
✗ Software Defects
✗ Locked devices

Full information about this can be found here.

If, for any reason, you feel that our product did not live up to your expectations, we offer a no-hassle 100% money back guarantee for 30 days.

If you have any issues outside the 30 days you can take full advantage of our 12 month repair or replace warranty.

The Consumer Rights Act 2015 states you are eligible to return a purchase item by notifying us within 14 days of purchase. However, here at Mobile Reborn, we feel that 2 weeks isn’t a very long time to get to know your new device, which is why we offer a full 30 days! Discover more here.

We like to say an extra thank you for choosing Mobile Reborn, which is why you can choose from one of four accessories to compliment your new device completely FREE of charge!* We like to switch things up as often as possible by bringing you new and exciting gifts to chose from, but we are always open to suggestions! Drop us a message or tweet us @mobilereborn.

*Minimum spend of £109

Getting your hands on your new device shouldn’t cost the earth and that includes delivery, which is why all of our delivery is completely FREE!

Due to our delivery service being free, we will not reimburse any additional shipping charges incurred by the customer.

Upon dispatch you should have received an email containing a tracking number. You can use that number to track your parcel here.

If you are struggling to locate your parcel, have no fear, our team are here to help. Simply email support@mobilereborn.co.uk or drop us a message via live chat.

All orders placed before 4.30pm are shipped free of charge on the same day for next working day delivery. Any orders placed after 4.30pm will be shipped using the same service the following working day. This excludes bank holidays.

Read more about our full delivery policy here.

With over 100 years combined experience in the technology industry, we like to think we are pretty clued up on all things tech! Our passionate team of experts love what they do and encompass Mobile Reborn’s mission to deliver high quality technology at competitive prices.

But don’t just take our word for it, we are rated EXCELLENT with over 1250 reviews from customers. Click here to visit our TrustPilot.

The formal definition of ‘refurbished’ is a phone or device that has previous owners but, unlike a second-hand phone, a retailer will have repaired it, run checks and ensured it is a certain standard. But here at Frift, refurbished means a whole lot more… Click here to read more.

To keep up to date with all of our latest offers, news and much more, follow us on Twitter, Facebook, Instagram and TikTok.

We’re excited to be partnered with Klarna to bring you new ways to pay at checkout. You can spread the cost of a new device over 6, 12, 24 or 36 months, completely interest free.